Terms & Conditions
The terms and conditions governing Essex Solar Films services and this website.
1. Introduction
These terms and conditions apply to the use of this website (essexsolarfilm.co.uk) and to any services provided by Essex Solar Films. By using this website or engaging our services, you agree to these terms.
2. Services
Essex Solar Films provides professional window film installation services for residential and commercial properties. All work is subject to a separate written quotation and agreement prior to any installation taking place.
The quotation, survey notes and any agreed specification will form the basis of the service to be provided, including the type of film, intended use and the glass areas to which installation will apply.
3. Online Estimate Tool
Our Online Estimate tool provides indicative pricing based on information you supply. Estimates are not binding quotations. Final pricing is subject to a site survey or detailed discussion where required. Prices may vary from estimates based on actual glass types, site conditions and other factors.
4. Quotations
Written quotations are valid for 30 days from the date of issue unless otherwise stated. We reserve the right to withdraw or amend a quotation before it is formally accepted.
Any work, materials or changes requested outside the agreed quotation may be treated as additional work and may incur further charges. Where appropriate, we will discuss this with you before proceeding.
5. Installation
We will agree an installation date with you in advance. You are responsible for ensuring reasonable access to the property and that glass surfaces are reasonably clean and accessible. We will endeavour to leave the installation area clean and tidy.
Installation timescales given before a booking are estimates only. We will always aim to keep to the agreed schedule, but delays may arise due to matters outside our reasonable control, including weather, traffic, access restrictions, site conditions, equipment issues or delays caused by third parties.
The time required to complete installation will vary depending on project size, glass type, site access and working conditions. Where we become aware of anything likely to materially affect completion time, we will inform you as soon as reasonably possible.
6. Payment
Payment terms will be set out in your quotation. We reserve the right to charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
7. Liability
We carry appropriate public liability insurance. Our liability for any claim shall not exceed the value of the work undertaken. We are not liable for pre-existing glass defects, damage caused by factors outside our control, or consequential losses.
We are not responsible for issues arising from pre-existing conditions, including but not limited to cracked or chipped glass, damaged seals, failed units, uneven frames, defective silicone, poor prior installation, structural movement or any condition that affects how film sits on the glass.
Where existing glass, frames or surrounding finishes are imperfect, aged or defective, we will take reasonable care during installation but cannot guarantee a flawless finish where the substrate itself limits the final result.
8. Warranty
Any warranty applicable to films installed will be specified at the time of quotation or installation. This may include manufacturer-backed product warranties and, where stated, a workmanship warranty covering installation-related defects.
Warranties do not cover damage caused by misuse, cleaning with inappropriate products, abrasive materials, impact damage, alterations by others, neglect, or issues caused by the condition of the underlying glass or frame.
9. Maintenance and Aftercare
Following installation, it is normal for film to show some moisture haze, small water pockets or a slightly uneven appearance while it cures. This is part of the normal curing process and usually improves over time.
Customers should avoid cleaning or disturbing the film during the curing period. Cure times vary depending on product, weather and internal conditions, but may take several weeks. Care guidance will be provided after installation.
Once the film has cured, cleaning should be carried out using a soft, non-abrasive cloth and a suitable mild cleaner. Abrasive pads, blades, harsh solvents and ammonia-based or otherwise unsuitable cleaning products should not be used unless the specific film care guidance confirms they are acceptable.
If you believe there is an issue with the installation after the film has had a reasonable opportunity to cure, please contact us and we will review the matter.
10. Cancellation and Rescheduling
You may cancel a confirmed booking with reasonable notice. Cancellations made with less than 48 hours notice may be subject to a cancellation charge to cover preparation costs. Consumer rights under the Consumer Contracts Regulations 2013 are not affected.
If you need to reschedule, we will do our best to accommodate an alternative date, but this will always be subject to availability.
11. Website Use
The content of this website is provided for general information only. While we take care to keep content accurate and up to date, we make no warranties regarding its completeness or accuracy. Links to third-party websites are provided for convenience only.
All website content, including text, graphics, branding, logos, layout and images, is owned by or licensed to Essex Solar Films unless otherwise stated. You may not copy, reproduce, republish or commercially use website content without prior written permission.
Use of this website is also subject to our Privacy Policy and Cookie Policy, which explain how we handle personal information and website data.
12. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
For questions about these terms, please contact us at [email protected] or call 07377 931012.
14. Acceptance of Terms
By accepting a quotation, confirming a booking, using our services or continuing to use this website, you confirm that you accept these terms and conditions.